Trust Marlowe

About us

Established in 1997, Marlowe remains a privately-owned company operating from our head office in Stourbridge. Today we are a £2million turnover company with 40 employees and a fleet of over 20 service vehicles covering the West Midlands.

We have a clear and simple philosophy of delivering service and quality built on four key cornerstones of the business.

Commitment to care policy: this means we continuously evaluate and improve the service we offer to our clients. From initial contact through job progress to completion, our customer service team uses feedback from clients and staff to measure our performance.

IT systems: we’ve invested heavily in our systems to ensure an efficient and effective service. Our claim, job and logistics software gives total visibility of any given job and allows trade specialists to be allocated to each job – ensuring Marlowe experts are where they need to be, when they need to be there.

Quality control: Marlowe is committed to the ongoing evaluation of our systems and procedures, ensuring the service we provide to our clients is always the best on offer. Our quality control procedures include:

  • Site audits
  • Claim/job completion mandates
  • Client satisfaction surveys
  • Desk audits
  • Internal performance reports (service levels, satisfaction etc.)
  • Employee appraisals.

Health & safety: Marlowe is committed to providing the safest possible working conditions for its employees and building repair partners. We have developed a comprehensive safety policy, retain a health & safety consultant and all employees receive regular health and safety training. Using external safety inspectors we ensure that our safety standards are being maintained throughout our areas of operation. Marlowe is CHAS and Safecontractor accredited as well as approved by Constructionline.

Our trade professionals are experienced at working in occupied properties. All wear Marlowe-branded work wear, carry identification and drive branded vehicles. All trade professionals have direct communication with a line manager at all times ensuring any potential issues can be addressed straight away with the client.